Your privacy is very important to Two & From ("T&F" or "we") and our customers' trust remains our priority. This policy has been prepared for the purpose of asserting our commitment to protect the confidentiality of information we hold about our customers and to inform you of our practices with regard to the collection, use and disclosure of personal information that you provide to T&F. This policy applies each time you provide us with personal information, either during your visit to our website, in writing by completing a form, online questionnaire, by subscribing to our newsletter, by telephone or at any other time T&F collects, uses, discloses or keeps your personal information.
1. Responsibility and Commitment
We are responsible for the personal information we manage including the personal information that we disclose to our partners, proxies, representatives or agents. The latter are committed by contract with T&F to protect personal information thus disclosed by implementing procedures allowing them to meet the commitments set out in this Policy. Partners, proxies, agents or representatives of T&F are therefore prohibited from using the personal information of T&F customers for purposes other than those for which the information has been provided. T&F has designated a person within the company to ensure compliance with this Policy and the laws relating thereto, and has implemented this Policy alongside administrative procedures necessary for protecting personal information, receiving customer complaints and following these up as soon as possible. T&F ensures the continued training of its staff and the application by the latter of the administrative policies and procedures relating to the protection of personal information. If you have any questions on this matter or would like more information, please contact us using one or other of the means provided below.
2. Identification of Purposes
T&F collects various personal details, such as your surname, first name, e-mail address, telephone number, as well as your responses to our questionnaires, and statistics on your visits to our Website for the purposes set out herein. Some of this personal information is mandatory for the purposes of conducting a transaction and some is optional. The mandatory personal information is identified by asterisks (*) in the written or electronic T&F forms.
- COLLECTION: T&F collects only personal information which is necessary for the following purposes:
- To provide you with T&F products and services
- To answer your questions
- To meet the legal and regulatory requirements in force
- To present you with offers and incentives
- To promote and launch our products and services
- To ensure continuous improvement of our products and services so that they meet your expectations
- To send you our offers and promotions by mail, e-mail, text message or any other means of communication
- To inform you about products and services of other companies that might be of interest to you
- To compile statistics on our clients
- To recover sums due.
T&F is committed to obtaining information on its clients by fair and lawful means. If we have to collect personal information for purposes other than those identified above, we undertake to give advance notice to our clients and to obtain the necessary permissions for the collection, use and disclosure of such personal information, where appropriate. USE AND DISCLOSURE: T&F does not use or disclose the personal information of its customers for purposes other than those identified above. T&F does not use or disclose the personal information of its customers without having obtained their consent, except in cases where the law does not require it. T&F may call on third parties authorized to manage certain aspects of its business operations, including the handling of personal information. These appointed third parties are bound by contract by the same obligations of confidentiality and must protect your personal information in accordance with this Policy. T&F may also share your personal information with companies related to its corporate family (parent company, subsidiaries and other divisions) in accordance with this Policy. In order to make known to you the products and services of other companies that might be of interest to you, T&F, with your consent, shares some of your personal information (your name, address, e-mail address), on a contractual basis, with companies wishing, for commercial or philanthropic purposes, to send you advertisements or offers that might be of interest to you. If you do not want your personal information to be shared, or if you do not wish to receive offers and promotions from other companies or from T&F, we invite you to contact us using one or other of the means provided below.
T&F ensures that it makes known to its clients, through this Policy, its Website or its employees, the purposes for which personal information is collected, used and disclosed. By providing personal information to T&F you authorize us to collect, use and disclose such personal information in accordance with this Policy and as permitted or required by law.
By completing our registration form for the Newsletter, you consent to receive the Newsletter by email in order to be informed of what's new, our offers and promotions.
By responding to our surveys, competitions, requests for opinions, preferences or interests, you are consenting to the collection, use and disclosure of information provided for the purposes identified in this Policy and those specifically identified in the participation form.
T&F is committed to informing you of any changes to this Policy through written communication or through our employees, and by stating, at the end of this Policy, the date of the most recent changes and the content thereof.
You may at any time refuse or withdraw your consent to the collection, use or disclosure of your personal information by contacting us in any of the ways listed below.
5. Security Measures
T&F maintains an adequate level of physical, procedural and technical security in its offices and on its premises reserved for the storage of personal information. T&F thus limits access to your personal information to employees who must necessarily have access to it in order to fulfil their functions. Records containing personal information on paper are kept in locked filing cabinets, access to which is restricted to authorized personnel. Personal information on electronic media is protected by technical and technological means, such as passwords, firewalls, anti-virus software and other protection software, as well as by the encryption of certain data thus preventing loss, theft, unwanted intrusions, improper use, unauthorized changes and malicious attacks. T&F ensures that its servers are kept in a secure environment and its IT infrastructure is managed by specialists who ensure that data is protected. All employees of T&F are trained and made aware of the importance of protecting the confidentiality of personal information.
All persons who so request have the right to be informed of the existence of personal information concerning them, the use made of it and the fact that this personal information has been disclosed to third parties. Persons concerned who so request also have the right to consult the information that T&F holds about them, subject to the exceptions provided by the relevant legislation. On request, persons concerned may obtain the list of organizations or third parties to which their personal information has or could be communicated for the purposes identified herein. They may also challenge the accuracy and completeness of the personal information concerning them and request appropriate corrections. T&F will, as soon as possible, make the necessary changes to the personal information of the persons concerned when the latter have demonstrated that this information is inaccurate or incomplete. To exercise these rights, the persons concerned must send a written request to this effect to the T&F Chief Privacy Officer. In this request, you must provide enough information for us to be able to identify you clearly and thus inform you of the existence, use, and disclosure of personal information that we hold about you. T&F will proceed with the review of the written request within thirty (30) days of receipt. This time limit may be extended on notification by an additional period of thirty (30) days if observation of the initial deadline impedes the activity of T&F or if the request requires a consultation which makes it difficult to respect the original deadline. No fee is required by T&F for the processing of such a request, unless the request is complex. Within the allotted response time, T&F reserves the right to refuse any request, in accordance with the law. If applicable, any refusal will be duly explained and you will be informed of the possible courses of action provided by the law. If you are dissatisfied with the response provided by T&F following your request, you may file a complaint with the T&F Chief Privacy Officer as detailed in the following paragraph.
7. Complaints Procedure
If you have a complaint about the application of this Policy by T&F, you may send a written complaint to us at email@example.com. T&F undertakes to carry out an investigation and to respond to your complaint within forty five (45) working days. If your complaint is justified, we will ensure that the required corrections are made.
T&F reserves the right to modify this Policy at any time and to publish the new policy incorporating the changes on its Website or by any other means of communication. We invite you to re-read this section, which will inform you of the dates on which updates are made and will summarize the changes. Any changes to this Policy will be made in conformance with the laws in force. The fact that you continue to provide personal information to T&F or use its Website, following the display of changes to the policy, is equivalent to implicit acceptance of the amendments to the Policy.
9. Communicate with Us
T&F ensures that its Policy relating to privacy and the protection of personal information is easily accessible through its Website, its written communications and its staff. If you have any questions about this Policy or if you have questions or comments about our policy or if you want to inform us of your preferences regarding personal information, you can contact us by using the contact form or the address firstname.lastname@example.org